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Region enhancing accessibility with virtual interpretation services

Virtual services will be offered in American Sign Language and British Sign Language
Regional Council
Phi Doan/KitchenerToday

The Region of Waterloo is expanding it's online interpretation services.

Virtual services will now be offered in American Sign Language and British Sign Language.

"Due to COVID-19, many of our services are now offered virtually," said Regional Chair Karen Redman. "Enhancing our existing interpretation services will improve accessibility for people with language barriers or hearing disabilities."

Telephone access in more than 240 languages is already available. 

"Many clients we serve feel isolated due to language barriers. Interpretation is crucial to gaining access to the programs and services they need, including financial help," said Region CAO Bruce Lauckner. "Going virtual will enable the use of important visual cues, such as body language." 

LanguageLine Solutions is the company that is offering the service. 

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