Many Rogers wireless customers are reporting nation-wide service disruptions Monday morning.
Customers on social media say they can’t make mobile calls while others say calls work, but they can’t access data or there is a complete service failure. Some people are also reporting lost home internet service as well.
Waterloo Regional Police Services said some calls were dropped as a result of the outage, and are urging people to stay on the line if they have an emergency.
Rogers says it is aware of the issues and is working to restore service.
Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Our team is working quickly to restore services as soon as possible. We apologize for the inconvenience and will continue to provide regular updates.— RogersHelps (@RogersHelps) April 19, 2021
Reports indicate customer who call in for help could be on hold for as long as three hours.
Dozens of online posts indicate the problem has lasted for hours.
With files from NEWS 1130's Kareem Gouda. Rogers is the parent company of 570 NEWS.
We recognize that @Rogers customers are experiencing a Canada-wide cell phone outage. We are experiencing several 9-1-1 drop calls that require follow-up. Please do not hang up if you call 9-1-1. Stay on the line so we can make sure you’re okay. pic.twitter.com/Cz8pCpEe5w— Waterloo Regional Police (@WRPSToday) April 19, 2021