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CAA applauding Ontario government's focus on towing industry reform

They will be forming a task force that aims to review and reform the towing industry
Tow truck
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The Ontario Government is assembling a task force to review and reform the towing industry. 

The move is being backed by the CAA, who has been advocating for change for over a decade. 

Teresa Di Felice, Assistant Vice-President of Government and Community Relations with CAA South Central Ontario said its a step in the right direction. 

"Ultimately it's about making sure you have a strong, viable, healthy industry in the province in order to work on Ontario's roads, keep Ontarians safe, address problems as they arise, and basically reduce the fraud and disreputable practices we have been hearing about."

She said they want to see clearer rules around consumer protection, establishing a body to oversee the industry and more training and certification in place.

"Just about anybody can do light and medium tows, you don't need a special license, you don't need any type of certificate to do that work, and we are talking about work that's done on Ontario's roads, in particular the highways that are high-stress situations."

As it stands, Di Felice said there are a number of flaws in the industry that need to be fixed. 

"There's a patchwork quilt of municipalities that all have different rules and different pricing in place. It makes it not very clear for both consumers or motorists as well as for the industry on how to practice."

With tighter rules and regulations, she believes that consumers would have certainty when it comes to their towing services, regardless of when and where they require it.


Cali Doran

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